We ship your order Monday through Thursday in order to ensure proper delivery and minimum transit time. Many items are temperature sensitive and therefore we strive to find the fastest, most reliable shipping provider.
A contact person must be available to accept the delivery between the hours of 9:00 am and 5:00 pm. This contact person must be available to sign and confirm the items they have ordered as part of the delivery. In the event of a holiday, deliveries may be delayed.
We understand that shipping is a major factor. We guarantee to charge no more than 5% of the order value in shipping costs. Any excess value is covered by us. Conditions and exclusions may apply and are discussed on a per order basis.
We take all the needed measures to ensure that you get the best possible product, at the lowest shipping cost. From special trays to protect the more fragile items, air pillows to reduce breakage, thermal boxes to ensure heat protection, plastic strapping to better box handling and double corrugated cartons for rigidity and box strength.
Shipping during warmer months can be tricky! We try to take as many precautions as possible, including making sure your chocolate or candy is in tip-top shape once it leaves our facility. If needed, we will ship chocolate and candy products with ice packs that keep products cool for up to 24 hours.
Though we try our best to help preserve your products in transit, we can’t take responsibility (no refund or replacement) for damages due to weather.
1) Ship your package to your office or to a location where you know they will be in a temperature controlled environment. The last thing we want is for your products to spoil or melt sitting in the sun outside of your door.
2) Choose to upgrade your shipping method to help you better plan for your package arrival.
3) If the first two options are not helpful, avoid candy that contains chocolate and/or gelatin since they have a tendency to melt quicker.
4) Check your local weather! If temperatures are soaring, you can put your order on hold for a while.
We do our very best to avoid back orders. In the case that you do order a product that is on back order, our customer service team will contact you and offer to replace your product with another, or remove the product from your order and receive full credit for that particular product
All shipments are covered by an insurance offered by the courier. However, the following steps need to be met to obtain payment for any open claim for rough handling.
If your shipment is damaged, lost, or missing contents, you can file a claim online:
Attach supporting documents*
You can file a claim and add supporting documentation later. There’s no such thing as too much. Simply drag and drop documents from your desktop to your claim. For damaged items, attach documentation (such as proof of value and photos of damage).
You must file your claim for damage or delay 21 calendar days from the date that we complete delivery of your shipment. Nondelivery or misdelivery claims must be filed within nine months of the shipment date.