Frequently asked questions

How to become a Value Added Reseller?


We welcome all retailers that are excited about reselling our lines. To become an Authorized VAR, we invite you to fill the registration form (See link here).

Once processed, we will reply back with a welcome email and information on our seasonal promotions. You can also register on the portal and place an online order without delay.




How can we reach you?


We've taken a calculated risk.
We eliminated all phone attendance.

We believe that email is the best communication method. This change has resulted in increased efficiency and reduced physical hours at the office. A better work environment results in a better product and service.

You can always reach us via Instant Messaging on our Facebook page. m.me/chocostyle.inc




What is the MOV (Minimum Order Value)?


It takes as much time to prepare a $100 order than a $1000 order of the same type of products. However, we do understand the daunting task of staying current with a finicky clientele.

Our SUGGESTED MOV (Minimum Order Value) is $250
At certain periods in the year, we can increase such value to offset the accumulated workload. This happens during key season periods such as Year-end and Easter. NOTE: We won't hold you to the $250.00 value but, we reserve the right to refuse an order that is not worth shipping. Chocolate understands.




Where is the product made and shipped from?


chocoStyle manufactures, distributes and represents. We act as an agent for key manufacturers. We seek the world for partnerships to bring you the most eclectic and original products.

We manufacture in Canada and ship all across Canada and the United States.




Do you offer a Private Label service?


We want our clients to succeed! In todays competitive retail landscape, subtleties make a big difference. For our Gold VAR partners, we offer our ServiSolution program. You can have all our signature products labeled with your brand. The requirements are simple:
- Become a GOLD VAR account
(Purchases over $ 12,000/year)
- Select the items you wish to Private Label
- Send us the colors, logos, and a general idea of the visual requested. (Drawings and images are best)
- Confirm acceptance of the visual design prior production.

There is a $150.00 setup charge. This includes the design work.
All printed material must be paid in advance.
All changes to the printed material are subject to a new setup charge.




Claims, Damages, Heat & Meltage!


CLAIMS To submit a claim, please e-mail claims@chocostyle.ca along with pictures and an explanation of the problem. DAMAGES Great pride is taken when manufacturing and packaging the goods. However, rough handling of the boxes during transport can sometimes cause damage to the items. Unless otherwise agreed, our policy is to credit 50% of the damaged items. HEAT AND MELTAGE
(April to November or to locations with high temperatures) We use cold packs, thermal foil bubble wrap and heat insulated boxes when required. These special packing materials are offered at NO extra charge to offset the cost of shipping.




Special Requests


Should you have a special request, please e-mail info@chocostyle.ca with as much detail as possible. Remember to add the rough size of the item, weight if important, packaging material desired, quantity of purchase, targe cost, time delay before delivery.





Laval - Québec - Canada

Tel. +1-855-270-0444 I  info@chocostyle.ca I  Contact Us!

confectionery designer - manufacturer - distributor - agent
specialized in wow confections, gifts, chocolate, candy and more

COMPANY

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